Introduction to Consumer Services

In this introductory Consumer Services course, students analyze various career paths in terms of employment opportunities. We will discuss educational requirements, including applicable hard and soft skills, certifications, and licensures for different pathways. Developing research, analytical, and presentations skills will be key components.

This course is designed as an overview to prepare students for a consumer services-related career and to introduce them to specialty areas. Emphasis is placed on the human services aspect (vs. corporate concerns) of consumer services. Social issues and advocacy, as well as ethics and legalities, are a recurring theme. Students will gain knowledge of current issues affecting various consumer services professions, and the impact of local, state, national and global issues on consumer services.


  • Analyze careers in the in the consumer services industry in terms of employment opportunities, salary levels, education requirements, necessary skills, certification requirements, entrepreneurial opportunities, and employment outlook.
  • Understand the importance of exhibiting ethical behavior and encourage co-workers to comply with ethical and legal responsibilities in the work place.
  • Identify common safety concerns in an organization and describe ways to promote safety in the workplace.
  • Demonstrate active listening techniques to interpret information and ensure the clarity of the information.
  • Understand the role and importance of consumer advocacy groups at national, state, and local levels.
  • Define the roles of credit counselors and risk management specialists.
  • Describe and evaluate design careers, writing careers, and related communications-based careers in translation and interpretation.
  • Define the role of writers and editors in consumer services.
  • Demonstrate an ability to articulate clearly the organization's policies, rules, and procedures.
  • Describe the role of a public relations director and evaluate public relations careers within consumer services.
  • Evaluate sales and related marketing careers in consumer services.

Students should be computer literate at an intermediate level and have Internet access. Students should have basic research skills, as well as the ability to conduct online searches and access recommended websites. Basic math skills at the Algebra I level (arithmetic, ratios, graphing) are required. Access to and intermediate-level proficiency with word processing, spreadsheet, and presentation software is highly encouraged for use in producing projects.

State: National, California, Florida, Georgia, New York, North Carolina, Oklahoma, Texas, Utah, Washington
Grade Level: 9, 10, 11, 12
Category: Human Services
Course Length: Semester